The Universal Team Leader - Module 1

Contribute to your employer’s business results and have the growing confidence that you are performing to professional standards.

This 6-day programme is designed in three, two-day modules to give the best practical support for working team leaders in any business sector. The content and the order of the modules, provides the most essential help when it is most relevant in the overall development of individual team leaders.

Key topics Mod 1.

Installing professional skills:
Fulfilling the role of team leader;

responsibilities for results & people
establishing respect & trust
decision-sharing styles
appropriate assertive behaviour

Effective communication;

the communication process
organisation/team/individual barriers
overcoming personal barriers
preparation, delivery & feedback

Planning & organising the team’s work;

balancing demand against capacity
planning for efficiency or delivery
allocating work & issuing instructions
dealing with contingencies

Managing performance;

formal & informal assessment
discipline without administering it
providing feedback; the 3 E’s
simple approaches to handle conflict

get the respect and trust of your team
better communication in & beyond the team
achieve your employers priorities
gain control of people and results

Module 1 is designed for people who have recently been promoted to, or are about to take up their first role as a team leader. The two greatest concerns that new team leaders are likely to have are; getting accepted by the team as leader, and coping with the workload.

£490 + VAT

EEF members’ discounts available

2 days

For further information on availability please contact our training team at bristoltrainingenquiries@eef.org.uk or call us on 0117 9064819

Provisional Booking form

To make a provisional booking for this course, please fill in your details below. EEF will contact you to confirm your booking and course availability.

About you

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surname:
job title:
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About your company

company name:
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Course Delegates

Delegate 1
Name
Job Title
Delegate 2
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Job Title
Delegate 3
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Comments

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Course types
	training course

Aimed At
	Team Leaders - All

Course Subjects

Venues and Dates
24/02/2009 to 25/02/2009
Bridgend, Wales

22/09/2009 to 23/09/2009
Bristol

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Contact us:

EEF, the manufacturers' organisation - Broadway House - Tothill Street - London SW1H 9NQ
t: 020 7222 7777 f: 020 7222 2782 e: enquiries@eef.org.uk VAT registration number: GB 941 8117 27

EEF Limited is the organisation for manufacturing, engineering and technology-based businesses. It is an employers association regulated under Part II of the Trade Union and Labour Relations (Consolidation) Act 1992 and a company limited by guarantee. EEF Limited is registered in England and Wales, registered no 05950172, and its registered office is Broadway House, Tothill Street, London, SW1H 9NQ