This course will enable delegates to quickly acquire the basic knowledge and understanding, therefore allowing the development of the skills required for those interviews often seen as difficult.  These may range from the return to work interview, disciplinary or grievance interview, through to annual appraisals.  However they need not be, given thought, preparation and effective use of sound communication skills.

• An interactive workshop designed to stimulate and inspire delegates
• Situations and type of interview
• Using standards of achievement
• Examining the reasons for the gap
• Question design
• Understanding questioning and listening techniques
• Learn the interviewers when and how of response
• Awareness of relevant legislation and best practice
• Keeping an open mind and gaining agreed decisions
• Optional ILM endorsement available

For all supervisory management who wish to maintain relationships for harmonious, productive working. All will be faced with interviews that can be seen as challenging, even to those with some experience but little formal training.

For further information please contact Gaye Turk, Training Co-ordinator on 01256 763969 or email gturk@eef.org.uk