Mediation is a cost-effective way of managing conflict in the workplace. It resolves disputes earlier and more informally, allowing managers to stay focused on the business, reducing the risk of losing valuable employees and easing stress at work.

This course is an ideal introduction to mediation for dispute resolution.

What the course covers

Topics covered include definitions of mediation, key principles, the skills required, strategies to deal with conflict and the mediation process.

The course will enable you to understand:

• The principles of mediation and the processes involved
• How mediation can support your line managers
• Through role play, appreciate the difference between a grievance process
  and a mediation
• The nature of conflict in your business and the challenges ahead

You will learn how to:

• Carry out an introductory mediation exercise
• Advise on the role of mediation and identify where it can be used
• Consider and respond to the possible barriers to introducing a workplace mediation scheme
• Amend policies and procedures to incorporate mediation

This course is of particular benefit to HR professionals with responsibility for conflict management and contacts in Dignity at Work procedures.