This course is certified by the International Register of Certificated Auditors (IRCA).

The use of Quality Management Systems and Internal Audits is a familiar concept to organisations wishing to focus upon improvement. However many organisations have lost sight of or failed to take advantage of the business benefits that can be obtained by understanding and embracing the recent breakthrough changes that have occurred in the design and interpretation of the Standards that make up the ISO9000 family.

This course is designed to ensure that you and your company have professional and competent staff who understand how to obtain lasting and significant improvements from your Quality Management System. It is also designed to ensure they have access to examples of best practice when auditing, how auditing relates to continuous improvement and how to undertake the key stages of the audit cycle plan, conduct, report and follow up on the findings of an internal audit.

The course uses the latest tools and techniques to enable auditors to maximise the full business benefits of this standard. The course shows how to link auditing to improved customer service, improved process/service mechanisms, reduced waste, enhanced financial and operational performance for their business.

• How to plan, conduct, report and follow up on an internal audit.
• How to use ISO 9001:2000 Standard to Design and Audit a Quality Management System (QMS) which has the flexibility to accommodate all the aspects of an Integrated Management System (IMS).
• How to guide, manage and audit the transition from traditional proceduralised management systems to an advanced and integrated management system which is more effective, business focused and reduces procedural bureaucracy.
• How to conduct, report and audit using process auditing techniques.
• How to use the techniques of effective auditing and the structure of ISO 9004 to unlock the improvement potential in your business.
• How to incorporate into your audit an evaluation of performance trends associated with key business success measures.

Added value

Application of learning to your own company procedures is strongly encouraged on this course. Delegates are encouraged to bring their own procedures to take advantage of this.

When delivered in-house, this course also includes a ‘Live’ on-site audit.

Personnel from all organisational functions, especially those involved in business improvement process performance and design, compliance, customer service, performance monitoring, management and updating of the QMS to an Integrated Management System.