This course explores the main principles involved in the complex environment negotiations that impact upon employee relations. Information and advice will be provided upon the process of industrial relations and bargaining strategies. Above all, delegates will use role play to practice the skills required to achieve success and avoid unnecessary conflict.

Key topics covered in course:

• The bargaining process, negotiating theories and strategies
• How to plan and prepare for negotiations
• What employee representatives tend to look for
• How to keep control of the process
• Use of language, style, behaviour and communication
• Sharing ideas and policies with delegates from other companies

Following the course delegates will:

• Understand the employee relations negotiating framework
• Prepare well for the process though strategy, tactics and cost planning
• Have more confidence in their ability to control the outcome
• Utilise appropriate behaviour and language to their advantage
• Use win-win solutions

Anyone who is involved in negotiating with employee representatives or trade union representatives, in particular HR and Operational Managers who are involved in regular discussions with workplace representatives.