Help your leaders and managers to sharpen their skills and deliver bottom-line benefits to your business with this Level 4 programme. It aims to help managers to be more effective in their role by equipping them with the tools and techniques to examine their approach and contribute more effectively in their organisation.

Developing your management style

• What management involves at this level
• Skills and knowledge required by an effective manager
• The importance of:
  • seeking feedback
  • delegation
  • developing trust and support of others
• The need for clear objectives and how to set them

Managing information and communicating

• Why good information management is important
• Key information and how to obtain it
• How to use information for decision making
• The main methods of communicating in management
• Legal and organisational requirements relating to handling information

Focusing on customers and marketing

• Your role in relation to organisational goals and clients, customers and stakeholders
• The core principles of marketing

Planning and managing resources

• How to plan to meet requirements and monitor progress
• The importance of effective resource management
• The range and use of physical and financial resources

Recruiting and selecting staff

• The recruitment and selection process, including interview techniques
• The importance of fairness, objectivity and equality

Maintaining and improving health, safety and quality

• The importance of health & safety and key principles for promoting a productive and safe working environment
• The meaning and importance of quality and core concepts
• The importance of continuous improvement, the need for change and how others respond to change

Working with others

• Why and how people learn
• The importance of developing people in improving organisational effectiveness
• The importance of agreeing objectives and allocating work effectively
• Why performance should be continually monitored and assessed
• What poor performance is and possible approaches/solutions

Assessment

• Delegates will be assessed through the completion of a CMI set assignment, based around the modules delivered. (4 – 5000 words in total).
• Continuous development via the use of Learning Logs.
• The above will be undertaken in the delegates’ own time.

Progression

Successful delegates might consider the Diploma in Management or Level 7 Introductory Executive Diploma.

• Prepare and carry out a personal development plan
• Analyse information, make a recommendation and present it effectively
• Identify and plan to meet at least one stakeholder requirement, including specifying the required financial/physical resources
• Specify the personnel required to meet a specified objective
• Promote one of the following – quality, health & safety or continuous improvement – taking account of any relevant major legal requirements
• Assist others to develop
• Address poor performance
• Know how to structure a management report
• Feel more confident in carrying our their management role
• Fee includes student membership of the Chartered Management Institute and use of their comprehensive resource centre

New, practising or aspiring “middle” managers or those with experience but who have had no formal training. Such managers will usually have a greater span of control than first line managers, often hold budgetary responsibility but will have limits placed on their ability to take decisions. They will usually report to a more senior manager on a regular basis. Some managers at this level may be in a specialist role with few staff.

For further information please call us on 0161 7772510 or alternatively email our training team