This course is aimed at managers and supervisors to enable them to understand their role in managing performance issues at work and provide them with an understanding of how to go about tackling and managing performance issues in the workplace. The course also puts into context the legal framework as well as providing practical guidance on tackling poor performers at work.

•  Why tackling and managing performance matters
• The role of the manager in tackling and managing performance
• The implications of the Employment Law Act 2008 and the ACAS Code of Practice
• Understanding and dealing with types of performance issues, attendance, capability, avoiding discrimination, using policy and procedure
• Handling performance issues
  • Spotting the signs
  • When to tackle
  • Using informal actions, how can formal action be prevented, what can you do?
  • Using formal actions – when does a matter become a formal disciplinary issue? What needs to be done formally
  • Reviewing performance – objectives and performance improvement
• Dealing with reactions to managing performance, grievance or a grumble? how to deal with claims of victimisation, bullying and harassment

• Understand the role of the Manager in tackling and managing performance issues
• Identify performance issues and the effects of doing nothing
• Learn skills to apply both informal and formal actions in order to resolve performance issues promptly
• Gain an appreciation of the legislative framework surrounding these issues
• To enable managers to tackle poor performers at work with confidence

Line managers, supervisors, team leaders.

For further information please call us on 0161 7772510 or alternatively email our training team