Effective management doesn't just happen! It requires an awareness of the business and the ability to apply a range of tools and techniques: but this must be coupled with sound interpersonal, communication and people skills. Furthermore, successful managers need to be able to develop their people and maintain leadership, direction, motivation and morale, in an environment where change is now the norm. Pressures upon managers have increased significantly over recent years, yet too often they are expected to do the job with little training.

• Key models for team working and team leadership
• Overview of the skills required to manage others effectively
• Enhanced people management, leadership and motivation
• Models for best practice recruitment and induction
• Coaching and communication techniques for team development and delegation
• Overview of health, safety and the environment
• Advanced motivation techniques
• How to set goals and targets for productivity and continuous improvement
• How to manage resources, and organise and allocate work
• Overview of key employee relations and legislation issues affecting your role
• Techniques for monitoring performance and identifying remedial action to stay on track

On completion of the programme, you will be able to:

• Describe the role and responsibilities of a manager
• Plan and organise effectively
• Communicate more effectively
• Improve performance
• Deal effectively with disciplinary issues
• Recruit and induct the right people into the team
• Identify and action training needs

This programme is aimed at practicing or potential middle and junior managers who want to improve their current skills. It is ideal for people who have attended the Complete Team Leader Programme and want to take the next step in the management career.

info@wgrange.com

www.wgrange.com