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 > UK > what we do > Training & development > Woodland Grange > management and personal development > Caring customer service
Training and development

Caring customer service

Service is the lifeblood of all businesses. Everything flows from it and is nourished by it. Customer Service is not a department – it’s an attitude. Our Caring Customer Service course enables people to understand what that ‘attitude’ looks like.
Course Overview

Deliverables

The nine behaviours that support excellent customer service – the Caring Customer Service Model

A self audit tool to analyse your customer communication skills

Analysis of the barriers to communication and their impact on your customer

Explanation of the importance of first impressions

Overview of the impact of words, tone and body language

Questioning techniques to clarify customer needs

How to improve your listening skills

Analysis of the ‘language’ different types of customers prefer to speak

How to identify different customer types

Guidelines for handling customers’ complaints and managing their expectations

A personal action plan to improve your customer service skills
Benefits of Attending

On completion of the programme, you will be able to:

Define the concept of Customer Service

Better understand customer perceptions

Recognise the consequences of perceived or real poor performance

Identify the elements that comprise good customer communication
Who Should Attend?

This course is targeted at anyone who interfaces with external or internal customers. If you are serious about keeping your customers, then everyone you employ should experience this course.
further information:

This course is delivered as an in-company training option, available at a location and date of your choice.

Ring 01926 310542
Course types
training course
Aimed At
HR Professionals - All
HR Professionals - Experienced
HR Professionals - New
Managers - Middle
Course Subjects
Communication+Skills training
Leadership training
Management+Development training
Sales+%26+Marketing training
Venues and Dates
To Be Confirmed

view more Caring customer service training courses

conference venues from EEF

Our conference centres include Woodland Grange, Broadway House, Barleythorpe, Broomgrove and Engineers House

Find out more about our conference centres across the UK and special room hire rates for EEF members

Contact us:

EEF, the manufacturers' organisation - Broadway House - Tothill Street - London SW1H 9NQ
t: 020 7222 7777 f: 020 7222 2782 e: enquiries@eef.org.uk VAT registration number: GB 941 8117 27

EEF Limited is the organisation for manufacturing, engineering and technology-based businesses. It is an employers association regulated under Part II of the Trade Union and Labour Relations (Consolidation) Act 1992 and a company limited by guarantee. EEF Limited is registered in England and Wales, registered no 05950172, and its registered office is Broadway House, Tothill Street, London, SW1H 9NQ

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