Today’s ‘flattened’ organisational and management structures place far greater demands on the Team Leader. It creates a need for a broader level of knowledge, awareness and skills to operate effectively in an increasingly competitive business environment. Greater responsibility has devolved to teams - which are now often accountable for maintaining and improving their own performance - to support achievement of overall company goals.

• How to develop your team
• Practice in coaching
• Techniques for giving feedback and handling conflict
• Explanation of the four phases of the training cycle
• Practice in problem solving
• Analysis of the stages of dealing with difficult situations
• Reinforcement of learning on motivation

On completion of this module, you will be able to:
• Identify training requirements and develop the team
• Provide coaching and feedback to improve performance
• Apply a variety of techniques for problem solving and decision making
• Use leadership skills to maintain discipline and handle conflict situations

This programme is directed at practising and aspiring team leaders and junior managers from all sectors of industry and commerce, including service sectors. The programme is suitable for those who are new to the role and need to quickly establish credibility, and for those who have some experience of the role but would benefit from structured development.in problem solving • Analysis of the stages of dealing with difficult situations • Reinforcement of learning on motivation

info@wgrange.com

www.wgrange.com