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The Complete Team Leader Part 3

3rd and Final Module Total Programme Deliverables • Greater skill in undertaking the role of the team leader • Enhanced customer service • Appropriate training and development of people in the team • Improved use of the strengths in the team to achieve objectives • Greater productivity using management information, continuous improvement and the application of problem solving techniques • Reduction in performance issues from poor discipline or conflict situations • Higher team morale and motivation leading to higher levels of performance

• Overview of the stages of influencing – inside and outside the team
• How to encourage continuous improvement
• Techniques for self-organisation and time management
• How to organise and control resources
• Overview of health and safety
• Assertiveness techniques
• How to deal with customer complaints and give good service
• Strategies for dealing with individual and team reactions to change

On completion of this module, you will be able to:
• Manage the relationships outside the team
• Apply continuous improvement techniques to improve the productivity of the team
• Provide customer focus for the team in meeting the expectations of both internal and external customers
• Manage data and information systems to identify trends and take action to deliver on target
• Explain the importance of a robust health and safety environment
• Organise and control the team’s resources

This programme is directed at practising and aspiring team leaders and junior managers from all sectors of industry and commerce, including service sectors. The programme is suitable for those who are new to the role and need to quickly establish credibility, and for those who have some experience of the role but would benefit from structured development.

Non-residential: £855.00

Residential: £1131.00

3 days

info@wgrange.com

www.wgrange.com

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Course types
	training course

Aimed At
	Team Leaders - All
	Team Leaders - New

Course Subjects

Venues and Dates
To Be Confirmed

view more The Complete Team Leader Part 3 training courses

Our conference centres include Woodland Grange, Broadway House, Barleythorpe, Broomgrove and Engineers House

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