Management style

Employee involvement:

• ensure good communications with employees; and
• involve employees in planning and organising their own job.

Team work:

• operate in teams;
• vary tasks; and
• let individuals undertake tasks from beginning to end.

Training:

• use careful selection procedures for new or significantly restructured jobs;
• ensure that staff have the skills/knowledge and confidence required;
• provide training for managers — for example on:
• stress awareness and recognition;
• managing pressure;
• counselling skills;
• change management;
• assertiveness;
• time management; and
• managing conflict.