Definitions
The seller, we, us - EEF, its staff, authorised representatives and assignees.
The customer, you - whoever places the online booking.
The event - the course of event that you have made an online booking for.
Contract - the agreement between us and you made when we accept your booking - your request for the booking.
Course Bookings
Course bookings may be made by completing a booking form, and by telephoning EEF to make a reservation. A booking is only regarded as confirmed when a booking form has been completed and a purchase order or payment in full has been received by EEF.
Joining Instructions
Course joining instructions, including requests about any special dietary, disability or access issues the delegate may have along with transport and location details will be forwarded approximately 10 days prior to the course starts.
Course Fees
Prices quoted are exclusive of VAT which shall be added at the applicable rate. Payment is required 21 working days before the entire course or module thereof begins. Should you be booking using a funded stream, please note that you will be liable for the full cost of the course under our normal terms & conditions of this document. We reserve the right to exclude any delegate from the course if payment is not received on time. All payments must be made in pounds stirling.
Substitutions
One substitution for the original nominees may be made any time unless registration has been completed for examination.
Transfers
If transferring to another course requests must be received in writing stating the date and name of the course you wish to transfer to. Course transfers incur charges based on the date of receipt by EEF of a written request as shown below and are subject to a minimum £30.00 administration fee. Please note bookings may only be transferred once.
|
Period |
Transfers |
|
More than 21 working days |
£30.00 Admin fee |
|
15-21 working days |
40% fee |
|
15 working days or less |
75% fee |
Cancellations
If cancelling the course requests must be received in writing. A credit note will be raised. A refund can be arranged on written request if the invoice has been paid in full and no other courses are pending. Course cancellations incur charges based on the date of receipt by EEF of a written request as shown below. Please note that bookings for the same course may only be cancelled and re-booked once.
|
Period |
Cancellations |
|
21-28 working days |
20% fee |
|
11-20 working days |
50% fee |
|
1-10 working days |
100% fee |
No transfer or refund will be given in the case of nominees who fail to attend without prior notice.
Change to or cancellation of courses by EEF
Course contents, prices, dates are, to the best of our knowledge, correct at the time of going to press. It may be necessary for reasons beyond our control to change the content, timing or price of a course. In the event of a course being cancelled we will make a full refund on written request if the invoice has been paid in full but hereby disclaim any further liability.
EEF accommodation terms and conditions
Substitutions may be made at any time. Residential fees also include evening meal, bed and breakfast from dinner the day prior to the date of the course until lunch on the last day of the course.
|
Period |
Cancellations |
|
6-12 weeks |
50% |
|
2-6 weeks |
70% |
|
5 days-2 weeks |
80% |
|
5 days or less |
90% |