Business improvement techniques
- Tools: cause/flow/Pareto charts
- Techniques: lean manufacturing, Kaizen system, 8Ds
- 5S, SMED, 6Sigma, OEE
- Involving teams in creative thinking
- Cost–benefit analysis
- Fixed and variable costs
Using information for action
- How to identify the information you need
- How to solve problems and make decisions
Understanding health and safety
- Potentially harmful work practices
- Risk assessment in the workplace
Achieving objectives in the workplace
- Setting SMART objectives
- Prioritising and planning to achieve
Satisfying customer requirements
- Service standards and performance indicators
- Meeting customer needs and expectations
Understanding effective team working
- Four stages of team formation
- Belbin team roles and how they can benefit team work
Methods of communicating
- Stages in the communication process
- How to overcome communication barriers