Handling Difficult and Sensitive Issues

This course helps delegates deal with difficult and sensitive issues through effective, practical strategies, considered approaches and dealing with the potential for conflict

The Handling Difficult and Sensitive Issues course will enable supervisors and managers to consider and determine practical and effective methods of dealing with general ‘people’ issues.

Delegates will improve their ability to deal with conflict and sensitive issues through effective, practical strategies and considered approaches.

This course is also available as a tailored in-house programme.

Who should attend the Handling Difficult and Sensitive Issues course?

This training is designed to help people deal with difficult issues and is of particular benefit to leaders and managers at all levels.

What are the benefits of attending Handling Difficult and Sensitive Issues training?

By the end of the workshop, delegates will be able to:

  • recognise sensitive issues and difficult personalities
  • use strategies to handle conflict, difficult issues and difficult personalities within the workplace
  • understand the importance of communication, including body language
  • understand and be able to apply effective management techniques when handling difficult and sensitive issues

Key topics in the Handling Difficult and Sensitive Issues course

  • The importance of handling the employment situation
  • The importance of confidentiality
  • What people want and expect from work
  • Personalities and interaction (transactional analysis)
  • Strategies for dealing with difficult personalities
  • Dealing with difficult and sensitive issues
  • Counselling in the workplace
  • Communication techniques
  • Verbal and nonverbal communication – body language

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Book your place at Handling Difficult and Sensitive Issues

£249.00 (EEF members) | £349.00 (non members) excl VAT

book delegates on this training course
or download our booking form and return it to us by post or fax.

Our block delivery option is perfect for people who want to acquire their qualification quicker or prefer more intensive training sessions.

start date
location
16/02/2012
Leeds
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Course dates:
16 February 2012
Duration:
1 day
Venue:
TBC,
Price:
£249.00 (EEF members) | £349.00 (non members)
Book on the Handling Difficult and Sensitive Issues training course
27/03/2012
Bristol
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Course dates:
27 March 2012
Duration:
1 day
Venue:
Engineers' House, The Promenade, Clifton Down, Bristol
Price:
£249.00 (EEF members) | £349.00 (non members)
Book on the Handling Difficult and Sensitive Issues training course
13/04/2012
Sheffield
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Course dates:
13 April 2012
Duration:
1 day
Venue:
Broomgrove, 59 Clarkehouse Road, Sheffield
Price:
£249.00 (EEF members) | £349.00 (non members)
Book on the Handling Difficult and Sensitive Issues training course
17/04/2012
Warrington
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Course dates:
17 April 2012
Duration:
1 day
Venue:
EEF, Glazebrook Lane, Glazebrook, Warrington, Cheshire
Price:
£249.00 (EEF members) | £349.00 (non members)
Book on the Handling Difficult and Sensitive Issues training course
19/04/2012
Cambridge
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Course dates:
19 April 2012
Duration:
1 day
Venue:
EEF, Iconix Park, London Road, Pampisford, Cambridge
Price:
£249.00 (EEF members) | £349.00 (non members)
Book on the Handling Difficult and Sensitive Issues training course
07/06/2012
Gateshead
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Course dates:
7 June 2012
Duration:
1 day
Venue:
EEF House, Queensway North, Team Valley Trading Estate, Gateshead
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Price:
£249.00 (EEF members) | £349.00 (non members)
Book on the Handling Difficult and Sensitive Issues training course
19/09/2012
Sheffield
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Course dates:
19 September 2012
Duration:
1 day
Venue:
Broomgrove, 59 Clarkehouse Road, Sheffield
Price:
£249.00 (EEF members) | £349.00 (non members)
Book on the Handling Difficult and Sensitive Issues training course
09/10/2012
Bristol
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Course dates:
09 October 2012
Duration:
1 day
Venue:
Engineers' House, The Promenade, Clifton Down, Bristol
Price:
£249.00 (EEF members) | £349.00 (non members)
Book on the Handling Difficult and Sensitive Issues training course
21/11/2012
Warrington
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Course dates:
21 November 2012
Duration:
1 day
Venue:
EEF, Glazebrook Lane, Glazebrook, Warrington, Cheshire
Price:
£249.00 (EEF members) | £349.00 (non members)
Book on the Handling Difficult and Sensitive Issues training course

Dates not suit?

Complete our enquiry form to ask about future availability
or call us on 0845 293 9850

Our part-time format is convenient for people who are unable to take longer periods out of the workplace.

There are currently no dates available for this delivery format but dates may be available for other formats.

This course is not currently available at Woodland Grange.

Complete our enquiry form to ask about future availability
or call us on 0845 293 9850

This course is available for delivery on demand at your company.

The content of training programmes delivered in-house/in-company can be tailored to suit your specific needs.

We can also design bespoke programmes especially for you that combine different elements of our training courses.

Ask us about in-company options for this course

Complete our enquiry form

or call us on 0845 293 9850

Need more information?

Call us if you need to know more about this course or to check availability

0845 293 9850

Got a question or need a proposal? Enquire about this course

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