Assertiveness Skills

Assertiveness is a learnt behaviour that many people do not find easy. This assertiveness training is designed to help build confidence by showing delegates how to employ assertive rather than passive or aggressive behaviour.

Our highly interactive workshop provides the opportunity to learn and practise assertive skills and techniques that really work in challenging situations.

Who should attend

This assertiveness training will benefit anyone who wishes to improve their working relationships by being more assertive. It will be particularly useful for those who regularly encounter conflict with colleagues, staff or managers or find it difficult to put forward their point of view.

Benefits of attending

By the end of the assertiveness training workshop, delegates will be able to:

  • describe assertive and non-assertive behaviour
  • identify their own behavioural preferences
  • demonstrate how to be assertive in a range of real-life situations
  • employ assertive techniques including questioning, listening and saying no
  • respond appropriately to aggressive and other non-assertive behaviour
  • give and receive feedback and criticism assertively
  • apply a structured approach to dealing with difficult situations

Key topics

  • Defining assertiveness
  • Understanding behavioural drivers
  • Assertive communication – words and phrases, voice tone, pace and pitch
  • Types of assertive behaviour
  • Saying ‘no’ with confidence and without feeling guilty
  • Dealing with negative feelings, defensive behaviour and difficult situations
  • Making requests positively and confidently
  • The power of assertive questioning
  • Giving and receiving feedback

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Dates & Locations

  • 26 November 2009 at Waterton Technology Centre, Bridgend
  • 27 November 2009 at EEF, Cambridge
  • 27 January 2010 at Waterton Technology Centre, Bridgend
  • 27 January 2010 at EEF, Warrington
  • 28 January 2010 at Barleythorpe, Oakham
  • 2 February 2010 at EEF, Leeds
  • 3 February 2010 at EEF, Hook
  • 18 February 2010 at Derwent House, Washington
  • 18 March 2010 at Engineers' House, Bristol
  • 23 March 2010 at EEF, Warrington
  • 30 March 2010 at EEF, Cambridge
  • 9 April 2010 at Broomgrove, Sheffield
  • 29 April 2010 at St James's House, Birmingham
  • 20 May 2010 at Engineers' House, Bristol
  • 1 June 2010 at EEF, Leeds
  • 14 June 2010 at Glascoed Centre, St Asaph
  • 15 June 2010 at Broomgrove, Sheffield
  • 16 June 2010 at EEF, Hook
  • 8 July 2010 at Barleythorpe, Oakham
  • 2 September 2010 at Broomgrove, Sheffield
  • 14 September 2010 at EEF, Leeds
  • 16 September 2010 at EEF, Warrington
  • 20 September 2010 at Waterton Technology Centre, Bridgend
  • 27 September 2010 at Derwent House, Washington
  • 14 September 2010 at EEF, Hook
  • 4 November 2010 at St James's House, Birmingham
  • 9 November 2010 at EEF, Cambridge
  • 23 November 2010 at EEF, Warrington
  • 26 November 2010 at EEF, Leeds
  • 1 December 2010 at Derwent House, Washington
  • 7 December 2010 at Broomgrove, Sheffield
  • 14 December 2010 at Engineers' House, Bristol

Book delegates on this course now

Fees

  • £245.00 (excl VAT) - EEF members
  • £295.00 (excl VAT) - non-members

Reserve your place

Speak to our training advisers on:

0845 293 9850

or book your place online:

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