Handling Difficult and Sensitive Issues

The Handling Difficult and Sensitive Issues course will enable supervisors and managers to consider and determine practical and effective methods of dealing with general ‘people’ issues. Delegates will improve their ability to deal with conflict and sensitive issues through effective and practical strategies and considered approaches.

Who should attend

This training to deal with difficult issues is of benefit to managers at all levels.

Benefits of attending

This training for handing difficult situations will enable delegates to:

  • recognise sensitive issues and difficult personalities
  • use strategies to handle conflict, difficult issues and difficult personalities within the workplace
  • understand the importance of communication, including body language
  • understand and be able to apply effective management techniques when handling difficult and sensitive issues

 

Key topics

  • The importance of handling the employment situation
  • The importance of confidentiality
  • What people want and expect from work
  • Personalities and interaction (Transactional Analysis) 
  • Strategies for dealing with difficult personalities
  • Dealing with difficult and sensitive issues
  • Counselling in the workplace
  • Communication techniques:
  • Verbal and non-verbal communication – body language
  • Listening skills

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Dates & Locations

  • 28 January 2010 at Broomgrove, Sheffield
  • 18 February 2010 at EEF, Warrington
  • 17 March 2010 at Barleythorpe, Oakham
  • 20 April 2010 at EEF, Cambridge
  • 12 May 2010 at Engineers' House, Bristol
  • 9 June 2010 at Derwent House, Washington
  • 29 June 2010 at EEF, Leeds
  • 6 July 2010 at Broomgrove, Sheffield
  • 7 July 2010 at St James's House, Birmingham
  • 7 September 2010 at EEF, Hook
  • 13 October 2010 at EEF, Warrington
  • 25 November 2010 at Derwent House, Washington
  • 1 December 2010 at EEF, Leeds
  • 1 Decembet 2010 at Engineers' House, Bristol

Book delegates on this course now

Fees

  • £245.00 (excl VAT) - EEF members
  • £295.00 (excl VAT) - non-members

Reserve your place

Speak to our training advisers on:

0845 293 9850

or book your place online: