ILM Level 3 Award in First Line Management

First line managers are key to the implementation of business plans. This management training programme is designed to equip managers with the necessary skills, knowledge and attitudes to be effective in their role.

We are also able to deliver this programme in-house, with content tailored to suit your business needs.

Who should attend

Practising or aspiring first line managers or those who have experience but no formal training will benefit from this management training programme.

Benefits of attending

At the end of this management training course, delegates will:
  • understand the skills needed to operate effectively as a first line manager
  • be aware of the behaviours and attitudes necessary at this level
  • feel more confident to be able to undertake their role
  • be able to apply their learning back in the workplace

Course structure

This nationally recognised award is designed primarily as development for first line management. It is delivered by experienced tutors who have themselves held management positions. Training is practical, participative and linked back to the workplace. Tutors explore the knowledge, skills and attitudes which are required for effective first line management and delegates undertake assessments to ensure that learning is transferred back into the workplace.

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Key topics

Introduction to leadership

  • Differences between leadership and management
  • Different leadership models
  • Leadership behaviours and the sources of power
  • Identification, development and appropriate choice of personal leadership styles and behaviours
  • The role of trust and respect
  • Supervised simulation to develop the ability to apply knowledge and skills

Achieving objectives through time management

  • How to set SMART objectives
  • Setting priorities to achieve objectives
  • Urgency versus importance when prioritising
  • Negotiating techniques
  • Constraining or limiting factors
  • Planning and monitoring techniques
  • Methods to measure achievement of objectives

Organising and delegating

  • The importance of planning the team’s work to achieve objectives
  • Techniques for selecting the most appropriate individual to undertake an activity
  • Effective and efficient use of people’s knowledge and skills
  • Outline of the principles of human resource planning
  • Definitions of authority and power, responsibility and accountability
  • Concepts of delegation and empowerment
  • The process of delegation, including barriers and support mechanisms
  • Techniques to monitor outcomes of delegation
  • Feedback, recognition and reward techniques

Solving problems and making decisions

  • Simple ways to recognise, investigate and analyse problems
  • Brainstorming and creative thinking techniques
  • The difference between data and information
  • How to prepare and use different types of data
  • How to evaluate options
  • The importance of adequate and relevant information for effective decision making
  • Simple decision-making techniques
  • Effective presentation of a case
  • Monitoring and review techniques to evaluate outcomes

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Assessment

Assessment of delegates on this management training course is through short, reflective reviews and two work-based assignments. Tutorial support for these assignments is given during the programme, although the work is to be undertaken in the delegates’ own time. Managers will also be expected to develop action logs to implement in the workplace and thus ensure that they transfer their learning back to the job role.

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Dates & Locations

  • 3, 10, 24 February, 4, 11, 18 March 2010 at Engineers' House, Bristol
  • 10, 17, 24 February, 3, 10, 17 March 2010 at EEF, Warrington
  • 22-23 February, 29-30 March, 26-27 April 2010 at Woodland Grange, Leamington Spa
  • 25–26 February, 4–5, 11–12 March 2010 at EEF, Cambridge
  • 10–12, 15–17 March 2010 at Broomgrove, Sheffield
  • 19–20 April, 24–25 May, 21–22 June 2010 at Barleythorpe, Oakham
  • 4, 11, 18, 25 May, 1, 8 June 2010 at EEF, Warrington
  • 5–6, 12–13, 19–20 May 2010 at EEF, Hook
  • 7–11, 14 June 2010 at Derwent House, Washington
  • 16, 23, 30 June, 7, 14, 21 July 2010 at Waterton Technology Centre, Bridgend
  • 23–24 August, 20–21 September, 18–19 October 2010 at Woodland Grange, Leamington Spa
  • 6, 13, 20, 27 September, 4, 11 October 2010 at Glascoed Centre, St Asaph
  • 9–10, 16–17, 23–24 September 2010 at EEF, Cambridge
  • 16, 23, 30 September, 7, 14, 21 October 2010 at Engineers' House, Bristol
  • 22–24, 27–29 September 2010 at Broomgrove, Sheffield
  • 6–7, 13–14, 20–21 October 2010 at EEF, Hook
  • 25–26 October, 22–23 November, 13–14 December 2010 at Barleythorpe, Oakham
  • 4, 11, 18, 25 November, 2, 9 December 2010 at Engineers' House, Bristol
  • 4, 11, 18, 25 November, 2, 9 December 2010 at EEF, Warrington
  • 15–19, 22 November 2010 at Derwent House, Washington

Progression routes

Level 3 Certificate or Diploma in First Line Management. Units from the Award may be credited towards the Certificate or Diploma.

Successful delegates may also wish to consider the ILM Coaching or Leadership programmes; they may progress to Level 4 or 5 Award, Certificate or Diploma in Management.

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Book delegates on this course now

Fees

  • £1495.00 (excl VAT) - EEF members (fee includes student membership of the Institute of Leadership and Management)
  • £1995.00 (excl VAT) - non-members (fee includes student membership of the Institute of Leadership and Management)

Reserve your place

Speak to our training advisers on:

0845 293 9850

or book your place online:

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