CMI Introductory Diploma in Management (Level 4 National Qualification Framework)

The management diploma is delivered by tutors who have been successful senior managers themselves, which means they are able to combine the rigours of management theory with real life practice.

Developing your management style

• What management involves at this level
• The skills and knowledge required by an effective manager
• The importance of seeking feedback
• Delegation
• Developing trust and support of others
• The need for clear objectives and how to set them

Managing information and communicating

• Why good information management is important
• Key information and how to obtain it
• How to use information for decision making
• The main methods of communicating in management
• Legal and organisational requirements relating to handling information

Focusing on customers and marketing

• Your role in relation to organisational goals and clients, customers and stakeholders
• The core principles of marketing

Planning and managing resources

• How to plan to meet requirements and monitor progress
• The importance of effective resource management
• The range and use of physical and financial resources

Recruiting and selecting staff

• The recruitment and selection process, including interview techniques
• The importance of fairness, objectivity and equality

Maintaining and improving health, safety and quality

• The importance of health and safety and key principles for promoting a productive and safe working environment
• The meaning and importance of quality and core concepts
• The importance of continuous improvement, the need for change and how others respond to change

Working with others

• Why and how people learn
• The importance of developing people in improving organisational effectiveness
• The importance of agreeing objectives and allocating work effectively
• Why performance should be continually monitored and assessed
• What poor performance is and possible approaches/solutions