Training & Development

ILM Level 2 Award in Business Improvement

This business improvement course is designed to equip work teams to improve their contribution to any aspect of business performance in their work area.

Who should attend the ILM Level 2 Award in Business Improvement course?

This course is recommended for any team leader or member who would benefit from improving their business performance.

What are the benefits of attending ILM Level 2 Award in Business Improvement training?

Each candidate will select and address a real project from their own operation as the basis of the course and their assessment. By the end of the course, successful delegates will:

be able to contribute to improving business performance in their own work area
had had the opportunity to develop new skills in order to improve their employer’s business
have won a qualification accredited by the nationally respected Institute of Leadership and Management

Key topics in the ILM Level 2 Award in Business Improvement course

Business improvement techniques

Tools: cause/flow/Pareto charts
Techniques: lean manufacturing, Kaizen system, 8Ds
5S, SMED, 6Sigma, OEE
Involving teams in creative thinking
Cost–benefit analysis
Fixed and variable costs

Using information for action

How to identify the information you need
How to solve problems and make decisions

Understanding health and safety

Potentially harmful work practices
Risk assessment in the workplace

Achieving objectives in the workplace

Setting SMART objectives
Prioritising and planning to achieve

Satisfying customer requirements

Service standards and performance indicators
Meeting customer needs and expectations

Understanding effective team working

Four stages of team formation
Belbin team roles and how they can benefit team work

Methods of communicating

Stages in the communication process
How to overcome communication barriers

Dates & Locations
					 
		9, 16, 23, 30 September 2010 at EEF, Hook
                       
		20 – 23 September 2010 at Derwent House, Washington
                       
		5, 12, 19, 26 October 2010 at EEF, Warrington
                       
		5, 19 October, 2, 16 November 2010 at Engineers' House, Bristol
                       
		8, 15, 22, 29 November, 6 December 2010 at Woodland Grange, Leamington Spa