ILM Level 2 Award in Team Leading

Developing yourself as a team leader

• The roles, functions and responsibilities of a team leader
• Limits of authority and accountability
• Personal skills and abilities for effective team leading
• Using reflective learning skills to improve performance
• Receiving and responding positively to feedback
• Action planning techniques

Workplace communication

• Stages in the communication process
• Barriers to communication and how to overcome them
• Advantages and disadvantages of a range of direct communication methods
• Aspects of face-to-face communication (appearance, impact, body language, etc.)
• The importance of keeping records of one-to-one oral communication

Motivating the work team to perform

• Organisational employment policies (time-keeping, absenteeism, conduct, performance) in relation to team members’ performance
• Identifying under-performance and the extent of a team leader’s authority
• Interpersonal behaviour and its impact
• Motivational models at work
• Personal and organisational objectives
• Use of feedback to optimise performance

This training for team leaders requires delegates to carry out work-based assessments for each unit, in the form of reflective reviews. These are to be completed in the delegates’ own time.

Team leaders will also be expected to develop action logs to implement in the workplace helping ensure that they transfer their learning back to their job role.

Following successful completion of the course, delegates will be eligible for progression onto:

• ILM Level 3 Award in First Line Management
• ILM Level 3 Award in Workplace Coaching for Team Leaders and First Line Managers