EEF outperforms customer satisfaction index for five years running

Subscribe to About EEF blog feeds


I was delighted to receive the news that EEF has once again been rated amongst the top organisations for customer service in the Institute of Customer Service’s (ICS) Customer Satisfaction Index for the fifth consecutive year.

We achieved a score of 88.2 compared with 78.2 across the services sector as a whole, and 77.8 across the overall UKCSI benchmark
Delivering excellent service to our members and customers is a key pillar of EEF’s strategy and helps us differentiate in the diverse market place within which we operate.

Our teams around the UK work with passion and commitment to ensure they put the customer at the heart of everything they do. Whether that’s through the HR and legal, health, safety and environmental advice they give, the training or manufacturing consultancy they deliver, the way in which they campaign to government on behalf of our members or indeed through the superb experiences that our Venues teams create at our Woodland Grange, Broadway House and Engineers’ House conferencing facilities.

We are very proud of this ac

hievement which is set against a back drop of increasingly customer service expectations.  

Customers rated us very highly across a number of dimensions in the benchmark including
•    Reputation of the organisation
•    Service quality and reliability
•    Speed of service delivery
•    Friendliness, helpfulness and competence of staff

Thank you to the many EEF members and customers of EEF Venues that responded to the Institute of Customer Service's anonymous survey.  We do really appreciate your feedback and remain absolutely focused on doing even better.  

The survey draws upon the results of over 10,000 customers, 42,500 responses  against 20 key customer priorities, providing an independent picture of the state of customer satisfaction in the UK.
Institute of Customer Service logo

If you have any suggestions of how EEF can further improve its customer service, or wish to discuss any aspect of membership, please contact your regional membership team.


Chief Operating Officer

Other articles from this author >
Membership thumb Explore EEF membership options

Explore the range of membership options available to support you and your business.

Read more>
EEF-Advantages EEF Advantages

Find out about the exclusive products and services EEF members can access.

Read more>
resources icon spotlight Instant access to our industry reports

Download the latest reports, publications and surveys on UK manufacturing

Read more >
Online payments are not supported by your browser. Please choose an alternative browser or make payments through the 'Other payment options' on step 3.