Chart topping service performance for EEF, the manufacturers’ organisation

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EEF outperforms UK customer satisfaction index five years running

EEF, the manufacturers’ organisation, the body that represents and provides essential services to industry across the UK has received a top accolade for its customer service for the fifth consecutive year.

According to the UK Institute for Customer Service Satisfaction Index (UKCSI), EEF achieved a score of 88.2 (out of 100) in the Institute’s independent survey of over 10,000 customers.

The score which provides a national measure of UK customer satisfaction at a national, sector and organisational level across 13 sectors and against twenty key customer priorities is a full 10.4 points higher than the 77.8 points achieved across the overall UKCSI benchmark.

Customers rated EEF very highly for its work across a number of dimensions in the benchmark including reputation of the organisation, service quality and reliability, speed of service delivery, competence and helpfulness and friendliness of staff.

Caroline Gumble, Chief Operating Officer at EEF, said:

“In a post-Brexit economy, service standards are more crucial than ever to the long-term productivity and sustainable performance of our business and our sector.  That’s why EEF has a clear focus on the purpose of our organisation – championing UK manufacturers and manufacturing. 

“Our teams around the UK work with passion and commitment to ensure they put UK manufacturing and our customers at the heart of everything they do. We are very proud of this achievement which is set against a backdrop of increasing customer service expectations.”

EEF campaigns to government for manufacturing-friendly policies, ensuring the UK is a destination of choice for engineering and manufacturing industry growth and development.

In addition, EEF also helps manufacturers in the UK to compete and grow through the delivery of a unique combination of support services in the areas of productivity improvement, health and safety, HR and employment law, management and professional development, apprentice training.

The organisation also provides meeting spaces for industry at its award winning group of venues, Broadway House, London, Engineers’ House, Bristol and Woodland Grange, Leamington Spa. 

About EEF

EEF, the manufacturers’ organisation, is the representative voice of UK manufacturing, with offices in London, Brussels, every English region and Wales.

Collectively we represent 20,000 companies of all sizes, from start-ups to multinationals, across engineering, manufacturing, technology and the wider industrial sector. We directly represent over 5,000 businesses who are members of EEF. Everything we do – from providing essential business support and training to championing manufacturing industry in the UK and the EU – is designed to help British manufacturers compete, innovate and grow.

From HR and employment law, health and safety to environmental and productivity improvement, our advice, expertise and influence enables businesses to remain safe, compliant and future-focused. 

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