Managing difficult behaviours. A new take on conflict resolution.

Employees who continue to exhibit difficult behaviours create fractious workplace relationships, tie-up resources, hurt your bottom line and impact the reputation of your business.

Reconciling outstanding differences to settle disputes quickly is a management prerogative. And whilst formal discipline and grievance procedures often represent the ‘go to’ approach, the use of so called softer skills such as mediation is seen as an alternative way of resolving conflict quickly and cost effectively, outside of a company's grievance procedure or as an alternative to going to tribunal.

In a practical half day seminar, EEF's lead mediator and trained psychotherapist Penny Cole, lifts the lid on conflict resolution and shows you simple proven techniques that can deliver hard and fast results.

Who should attend?

  • HR personnel
  • Line managers
  • Members of the senior management team
  • Anyone interested in dispute resolution

Why attend?

  • Learn strategies for dealing with different personality types in conflict
  • Understand the psychology of conflict
  • ‘Turn around’ difficult employees
  • Learn basic mediation skills
  • Resolve disputes without the need for heavy bureaucracy
  • Achieve a 'win-win' outcome when dealing with conflict

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