Mediation | EEF


controlling the risk and cost of workplace conflict seminar

It is estimated that workplace conflict costs UK business £24billion a year, with some line managers spending more than a day a week managing associated issues – such as sickness absence, grievances and litigation, poor employee engagement, quality and customer relations issues. The business case for managing the risk of conflict and using mediation - a very effective tool - is compelling.

Who Should Attend?

HR professionals with a responsibility for shaping the company’s response to employment problems

Why Attend?

  • Understand how the mediation process works 
  • Understand how mediation fits with an organisation’s existing processes and procedures (including discipline, grievance and harassment procedures)
  • Evaluate the potential savings to the business of using this tool 
  • Appreciate what the benefits and pitfalls are


  • Clive Lewis, Managing Director, Globis Mediation Group
  • Dr. Steve Boorman, Director of Corporate Responsibility & Chief Medical Advisor – Royal Mail 
  • Simon Madden, Head of User Insight and Sipute Resolution Policy - Ministry of Justice 
  • Judith Hogarth, Manager - EEF Mediation Services 
  • Nigel Tillott, Mediation Trainer - Globis Mediation Group 


9.00 – 9.30 Registration and coffee

9.30 – 9.40 Introductions and welcome

9.40 – 10.00 Workplace mediation – what it is and how it works

Clive Lewis, Managing Director, Globis Mediation Group

10.00 – 10.30 Strategy: a risk management approach to workplace conflict

Dr. Steve Boorman, Director of Corporate Responsibility & Chief Medical Advisor, Royal Mail 

10.30 – 10.50 Evaluating the business case for mediation investment

Judith Hogarth, Manager, EEF Mediation Services 

10.50 – 11.10 Refreshment break   

11:10 - 11:25 Mediation in the broader context

Simon Madden, Head of User Insight and Dispute Resolution Policy, Ministry of Justice

11.25 – 12.00 Mediation demonstration: what does a mediation look like? 

Nigel Tillott, Mediation Trainer, Globis Mediation Group 

12.00 – 12.40 Company case studies

Enterprise Rent-A-Car

Housing Hartlepool 

12.40 – 13.00 Panel session: embedding mediation into your company procedures 

Clive Lewis and Judith Hogarth 

13.00 Close and lunch

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