At EEF, we believe we have a unique membership proposition. Our members create communities that come together to share best practice and make new business contacts. The strength of these communities gives us a credible voice to represent UK manufacturing and engineering. And because we work with Government to shape industrial policy, we are able to give members early insight into the impact of upcoming legislative changes on your business. Conversely, because we work with our members, day in day out, to advise, guide and support you on critical business issues, Government is confident that our policy positions are informed by real world experience.Everything we do is designed to help our members – and the wider sector that we represent – to thrive, innovate and grow.
Help us to create a better environment for UK manufacturing industry
Everything we do and say is designed to help build a better environment for UK manufacturing and engineering. The strength of our membership, combined with our successful track record, gives us a powerful voice. We use this voice to influence government policy at local, national and European levels. As an EEF member, you’ll have a seat at the policy table so you can play an active part in building a better environment for your business and the wider sector that we represent. Find out more about our campaigning work>.
We also have a number of policy committees, which are made up of manufacturers of all sizes, representing all sectors of the industry and promoting the interests of our members to government. Find out more about our policy committees.
Helping you to manage and grow your business
EEF members benefit from access to a wide range of business support at preferential rates. Our support services help power safe, productive and environmentally efficient workplaces which are fully compliant with the latest legislation. Our advice, consultancy and training covers such areas as HR and employment law, health, safety and environment, productivity improvement and apprenticeships. We give you the confidence and control you need to help your people and your business thrive.
Find out more about our business support services>.
Find out more about our training programmes>.
Find out more about EEF apprenticeships>.
Share best practice, collaborate, make new business contacts
Our networking events and online communities enable you to get together with like-minded individuals to share best practice, collaborate with your supply chain and make new business contacts.
Find out more about EEF events>.
Industry insight that helps you make informed business decisions.
We draw on our industry and policy insights, together with years of experience of advising, guiding and supporting businesses like yours, to make sure that our members are best placed to stay ahead of the pack.
Find out more about EEF member resources>.
Save money, reward and motivate your staff with EEF Advantages
The EEF Advantages programme is a portfolio of services offered exclusively to EEF members. It’s provided by partner organisations who have been carefully selected by us, leveraging the collective buying power of our membership base.
Find out more about EEF Member Advantages>.
What our members say about us
"EEF offer an effective service that is based around quality, cost and delivery. They strive to provide excellent support to their clients. They are the face of the manufacturing sector, getting to the core of manufacturing issues"
Terri Bates, HR Manager, SKF
"Training, development and employment advice / legal helplines have frequently proved invaluable. The training provision is bespoke, yet draws on a wealth of experience and relevant learning. Truly value adding to an organisation."
Peter Slack, Operations Director, Prinovis
"EEF is the Voice of Manufacturing: From best-in-class HR and legal services, through to the critical (but often hidden) side of being our collective representation to government. If you are a manufacturer, you need to be a member!"
Andrew Churchill, MD, JJ Churchill Ltd
Customer service charter
As leaders in our field, we aim to build lasting relationships based on excellent advice, strong industry representation and valued business solutions; delivered consistently and transparently, in a professional and helpful manner.
Our customer service pledge
Knowledge - We strive to provide, clear, pragmatic and high quality information, guidance and support to help you achieve your objectives
Accessibility - We aim to be efficient, effective and responsive to your needs in a timely and friendly manner
Improvement - We will listen to our customers and are committed to continuously improving the quality and value of our service through monitoring and review
Respect - We will engage with our customers openly and honestly taking full accountability for our actions, providing you with confidence and reassurance
Empathy - We are committed to establishing and growing long lasting positive relationships through trust, understanding and focusing on your needs
We welcome your views. If you would like to comment or if you want further information on our Charter, please contact us and we will listen, learn and improve as a consequence.
Contact name: Andy Lelliott, Director of Business Improvement and Systems
Telephone: 020 7654 1538
Or, if you are at an EEF location and prefer to do so, please talk directly to a member of EEF staff.
If you have cause to raise a complaint about any service you have received you can do so by talking directly with the member of staff you are dealing with or by sending an email to email@example.com. At EEF we take complaints seriously and copies of our customer complaints charter can be obtained on request to the contact named above.