EEF outperforms national customer service benchmark

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EEF is among the top organisations as rated for customer service in the UK Customer Satisfaction Index.

Thank you to the many members who responded to the Institute of Customer Service's anonymous survey, in which we are proud to have achieved a score which puts us amongst the top performing businesses for customer service in the UK for the third year running. This bucks the general trend of other organisations recognised in the 2015 survey.

The survey draws upon the results of 26,000 UK consumers against 20 key customer priorities, providing an independent picture of the state of customer satisfaction in the UK. 

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EEF gained particularly high rankings for:

  • The friendliness, competence and professionalism of staff
  • The good reputation of EEF
  • Quality of information and advice provided
  • Ease of doing business with EEF

Caroline Gumble, EEF's Chief Operating Officer, said: "We are delighted to have gained an outstanding rating. Thank you to those many members who took time to complete the survey and contribute their views. This invaluable feedback helps us to improve our service to members and highlight the specific areas we need to focus on."

If you have any suggestions of how EEF can further improve its customer service, or wish to discuss any aspect of membership, please contact your regional membership team.

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