NDI SC21 Cluster – Jun 2016 – Making SC21 work for you | EEF

NDI SC21 Cluster – Jun 2016 – Making SC21 work for you

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 NDI-SC21-ClusterMaking SC21 work for you was the topic of the recent NDI SC21 Cluster event, which was very kindly hosted by Wincanton Defence and Specialist Engineering in Yeovil, Somerset (Wincanton). The NDI SC21 cluster is a collection of like-minded businesses who collaborate with the aim of helping each other improve productivity and foster innovation through the deployment of SC21.


Wincanton are one of the few organisations involved in the SC21 programme who are gold – and are therefore able to give an almost unique perspective of what it takes to achieve this level of performance. Wincanton’s journey as described by Paul Lloyd – their SC21 Implementation Manager – is fascinating, and they’ve clearly learnt a huge amount and have adapted their approach to fit their own objectives.


The key steps the business took can be summarised as follows:

  1. Clarify and communicate the Company’s “Burning Platform”
  2. Allocate dedicated resource
  3. Structure the approach to managing change
  4. Engage people through training and open communication
  5. Be visual in all areas of the operation
  6. Move the focus from scores to outcomes
  7. Use the SC21 models to the benefit of the business


The tour of the facility was fantastic and Paul was able to show countless examples of actions the business had taken to engage its people, and how making the operation visual helped. There is a real passion for improvement at Wincanton and an energy and drive to make things better.  It’s not surprising that this operation has been able to achieve the gold standard – and more importantly hold on to it.


Thanks to the cluster members who came and who questioned Wincanton’s approach – it certainly made everyone think, and consider how they could apply some of the brilliant ideas seen back in their own operations.   The NDI SC21 Cluster helps members understand how excellent businesses perform, and encourages them to take action to improve their own organisation.  All the cluster members agreed to take back and implement ideas they’d seen at Wincanton – that’s a great result!

Thanks to Paul Lloyd and Wincanton for hosting such an excellent event and we’re all really looking forward to the next Cluster session coming up in Sept.


If you’d like to be a member of the Cluster, please contact either:

Kelly Maddison on           0191 4973259 or

Dave Hood on                   07910 379 666

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