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In this section:
We advise on handling grievances effectively, being legally compliant and what to include in a written grievance or bullying and harassment procedure.
We advise you on conducting a grievance hearing, including structure, gathering of information and evidence, and the role of the employee’s companion.
We advise you on grievance procedures, including the consequences of failing to deal with a grievance and compliance with the ACAS Code of Practice.
We explain the formal grievance decision-making process, how to inform the employee of your decision, and their re-integration into the workplace.
We advise you on the grievance appeals process, including time limits, the gathering of new evidence, and who should hear the appeal.
We help you to tell the difference between a grievance which does require a response, and a complaint or concern that doesn’t require a response.
We advise you on responding, and seeking to resolve, an employee’s concern or complaint informally, avoiding a formal grievance procedure.
We advise you on operating a formal grievance procedure, including what the ACAS code says about discipline and grievance procedures.
We explain using mediation in grievances, and how it can be effective in reducing time and resources required to resolve a dispute.
We advise you on the steps before a grievance hearing, including scheduling the hearing, and employee's right to be accompanied.
Download letters, forms, how to's and other helpful downloads relating to managing grievances.
Our HR services will help you plan and manage disciplinary and grievance procedures.
We handle over 52,000 queries each year
We are on hand to help you manage the pressures of workplace dynamics, implement legislative reforms and guide you to leverage talent to develop your workforce
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