Recognising a grievance

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The Acas Code of Practice on disciplinary and grievances (‘the Acas Code’) defines grievances as "concerns, problems or complaints that employees raise with their employers". But how do you know the difference between an employee who is just ‘having a moan’ and one who is raising a concern that requires a response? The guidance on this page is designed to help.

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We recommend that you take our advice before using any of the information or documents on this website. You should always seek specific legal advice before taking or refraining from any action. Information and documents on this website are prepared in accordance with the laws of England, Wales and Scotland. Users accessing from Northern Ireland should be aware that different laws and interpretations may be applicable to Northern Ireland.

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