Recognising a grievance | Managing grievances | EEF

Recognising a grievance

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The Acas Code of Practice on disciplinary and grievances (‘the Acas Code’) defines grievances as "concerns, problems or complaints that employees raise with their employers". But how do you know the difference between an employee who is just ‘having a moan’ and one who is raising a concern that requires a response? The guidance on this page is designed to help.

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