Responding informally to an employee's concern or complaint

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The Acas Code of Practice on disciplinary and grievance procedures ('the Acas Code') actively encourages the settlement of most workplace grievances 'informally'.

This page explains how to seek to do so in practice.

For further information on the relevance and impact of the Acas Code see  The Acas Code of Practice on disciplinary and grievance procedures. 

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We recommend that you take our advice before using any of the information or documents on this website. You should always seek specific legal advice before taking or refraining from any action. Information and documents on this website are prepared in accordance with the laws of England, Wales and Scotland. Users accessing from Northern Ireland should be aware that different laws and interpretations may be applicable to Northern Ireland.

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