Responding to and investigating a formal grievance

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If an informal approach to resolving a employee’s concerns fails or an employee confirms they wish to have their concerns dealt with via your formal grievance procedure, you will need to follow your formal process. This page gives guidance on how to respond to and investigate a formal grievance.

Also see Policy - grievance and Drafting guidance - policy - grievance

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We recommend that you take our advice before using any of the information or documents on this website. You should always seek specific legal advice before taking or refraining from any action. Information and documents on this website are prepared in accordance with the laws of England, Wales and Scotland. Users accessing from Northern Ireland should be aware that different laws and interpretations may be applicable to Northern Ireland.

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