Handling Disciplinary, Grievance and Underperformance Issues

1 day
£295 +VAT
Non Members
£345 +VAT

This one-day course provides delegates with the skills and confidence to effectively deal with disciplinary, grievance and underperformance issues in line with current legal requirements and recognised best practice.  

Attendees will learn how to resolve conduct offenses early in order to prevent matters escalating to a more formal level and minimise the risk of a costly employment tribunal claim.

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Course content

Unfair Dismissal Law – fair reasons for dismissal, the ACAS Code of Practice and what is meant by ‘acting reasonably’ and ‘genuine belief’.

Handling Misconduct - Informal approaches to resolution and formal processes including how to conduct an investigation, a disciplinary hearing and appeal. When to suspend? The right to be accompanied and the role of the companion.  

Handling Underperformance (Capability) – How to determine the ‘Expected Worker Standard’, identify the ‘Actual Worker Standard’, explore this Performance Gap and safely address both informally and formally

Handling a Grievance – Understanding what a grievance is, informal and formal approaches to resolution, how to undertake a grievance procedure

By completing this course, delegates will:

Have the knowledge and ability to handle these situations with confidence and in a legally compliant way:

  • Ensuring fairness and consistency 
  • Reducing the potential for Unfair Dismissal claims in the Employment tribunal
  • Enhancing overall employee relations by giving confidence to Trade Union representatives and Employees that such matters will be dealt with fairly and professionally
  • Reduce the likelihood of grievances as a result


There are no pre-requisites for this practical course.


There is no assessment but delegates receive a certificate of attendance.

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