Business skills training

We have a range of courses designed to support the core business areas of sales, customer service, finance, project management and internal training. All our courses are taught by highly knowledgeable professionals with years of industry experience.

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We can deliver all our courses at our locations or yours.

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Our courses

Apprentice coaching and mentoring

Duration
2 days
Members
£283 +VAT
Non Members
£330 +VAT

This two-day course will provide delegates with the management skills and confidence they need to act as an effective workplace coach or mentor for apprentices.

Course details

Dates & Locations

12-13 July 2017 EEF Technology Hub
Birmingham
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13 - 14 September 2017 EEF Technology Hub
Birmingham
Book

10-11 October 2017 EEF Sheffield office
Sheffield
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05-06 December 2017 EEF Technology Hub
Birmingham
Book

If we don’t have a suitable date, register your interest and we'll let you know as soon as new dates and locations are added.

Coaching skills for managers

Duration
1 day
Members
£255 +VAT
Non Members
£299 +VAT

This one-day highly practical course will prepare managers and leaders to use a range of styles to support and develop their people for higher performance and productivity. By developing effective coaching skills, delegates will develop an effective method of developing individuals and teams to raise confidence and competence in the workplace.

Course details

Dates & Locations

23 August 2017 EEF Warrington office
Warrington
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If we don’t have a suitable date, register your interest and we'll let you know as soon as new dates and locations are added.

Commercial negotiation skills

Duration
1 day
Members
£349 +VAT
Non Members
£410 +VAT

The interactive programme is aimed at those who have the opportunity to negotiate with other parties and have the freedom to flex and alter the parameters of the deal they are involved in. Through participating in live negotiation exercises, delegates will develop creative and responsive interactions with their clients to achieve successful outcomes and strengthen relationships. This course is particularly useful for managers involved with sales, purchasing or contracting.

Course details

Dates & Locations

11 July 2017 EEF Warrington office
Warrington
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20 September 2017 EEF Birmingham office
Birmingham
Book

If we don’t have a suitable date, register your interest and we'll let you know as soon as new dates and locations are added.

Essential selling skills

Duration
1 day
Members
£255 +VAT
Non Members
£299 +VAT

This highly practical course enables participants to understand how to work with customers to determine and agree needs and close deals. The emphasis is on establishing effective relationships to delight clients and customers, achieve higher returns and increase customer loyalty.

Course details

Dates & Locations

21 September 2017 EEF Sheffield office
Sheffield
Book

05 October 2017 EEF Warrington office
Warrington
Book

7 December 2017 EEF Reading
Reading
Book

If we don’t have a suitable date, register your interest and we'll let you know as soon as new dates and locations are added.

Exceptional customer service

Duration
1 day
Members
£255 +VAT
Non Members
£299 +VAT

This one-day course is for any individual who wants to provide a first-class experience to all types of internal and external customers. Delegates will find out how to keep the customer at the heart of all they do and enable positive, memorable experiences that customers talk about for all the right reasons.

Course details

Dates & Locations

25 July 2017 EEF Birmingham office
Birmingham
Book

13 September 2017 EEF Warrington office
Warrington
Book

11 October 2017 EEF Warrington office
Warrington
Book

18 October 2017 EEF Cambridge office
Cambridge
Book

If we don’t have a suitable date, register your interest and we'll let you know as soon as new dates and locations are added.

Finance for non-financial managers

Duration
1 day
Members
£255 +VAT
Non Members
£299 +VAT

This introductory finance course demystifies the language of finance to enable managers to contribute more effectively to business success.

Course details

Dates & Locations

25 September 2017 EEF Birmingham office
Birmingham
Book

11 October 2017 EEF Gateshead office
Gateshead
Book

17 October 2017 EEF Bristol - training and conference centre
Bristol
Book

31 October 2017 EEF Reading
Reading
Book

31 October 2017 EEF Sheffield office
Sheffield
Book

21 November 2017 EEF Cambridge office
Cambridge
Book

07 December 2017 EEF Warrington office
Warrington
Book

If we don’t have a suitable date, register your interest and we'll let you know as soon as new dates and locations are added.

ILM level 3 award in coaching

Duration
4 days
Members
£750 +VAT
Non Members
£885 +VAT

This four-day programme equips delegates with the core knowledge, skills, behaviours and practical methods to plan and conduct effective coaching sessions. It is aimed at those who coach as part of their role and is designed to help them support the learning and development of individuals and teams. Delegates will gain the skills to deliver cost effective mutual learning that leads to increased performance against organisational objectives.

Course details

Dates & Locations

There are no upcoming dates for this course. If you would like to be informed when the next dates are added or are interested in having this course run at one of your offices or sites, please get in touch.

ILM level 5 certificate in coaching and mentoring

Duration
6 days

This six-day programme is designed to equip those who use coaching and/or mentoring as a significant part of their role with tools and techniques to be an effective workplace practitioner. Delegates will gain the practical skills to support personal development, improved organisational communication, professional relationships and improved performance.

Course details

Dates & Locations

There are no upcoming dates for this course. If you would like to be informed when the next dates are added or are interested in having this course run at one of your offices or sites, please get in touch.

Instructional techniques for workplace trainers

Duration
2 days

Delegates will learn how to recognise situations in the workplace where learning is required, analyse tasks in order to plan effective training, and review and set clear standards of performance. They will also gain the skills and confidence to design and carry out short pieces of on-the-job training and write appropriate notes to support their training. Newly appointed workplace trainers, or anyone who delivers one-to-one or on-the-job training would benefit from this practical two-day course. Group numbers are kept low to ensure better coaching that is tailored to the participants' needs, together with individual feedback.

Course details

Dates & Locations

There are no upcoming dates for this course. If you would like to be informed when the next dates are added or are interested in having this course run at one of your offices or sites, please get in touch.

Key account management

Duration
2 days
Members
£595 +VAT
Non Members
£695 +VAT

This two-day course is ideal for any managerial staff, newly appointed account managers and sales team members and managers who are new to the relational sales process.

Course details

Dates & Locations

01-02 November 2017
EEF Warrington office
Warrington
Book

If we don’t have a suitable date, register your interest and we'll let you know as soon as new dates and locations are added.

Managing and delivering projects

Duration
2 days
Members
£495 +VAT
Non Members
£585 +VAT

This practical two-day programme will give delegates an understanding of how projects should be run and managed. It will equip them with a range of options and methods to utilise in ensuring the effective delivery of projects - within budget and on time.

Course details

Dates & Locations

18-19 July 2017
EEF Cambridge office
Cambridge
Book

26-27 July 2017 EEF Reading
Reading
Book

05-06 December 2017
EEF Warrington office
Warrington
Book

29-30 November 2017 EEF Sheffield office
Sheffield
Book

If we don’t have a suitable date, register your interest and we'll let you know as soon as new dates and locations are added.

Mentoring skills

Duration
1 day

This one-day course provides mentors with core knowledge and skills and practical ways to get the most out of the relationship with their mentees. It will enable delegates to nurture and manage their talent, helping to build a culture of continuous development that is vital to increasing business performance.

Course details

Dates & Locations

There are no upcoming dates for this course. If you would like to be informed when the next dates are added or are interested in having this course run at one of your offices or sites, please get in touch.

Technical report writing

Duration
1 day
Members
£299 +VAT
Non Members
£399 +VAT

Any individual tasked with writing clear and concise reports would benefit from this one-day course, which introduces the principles of professional technical writing using industry best practice. Delegates will learn how to structure a report and summarise complex subjects and data into concise and useful business documents. They will also learn how to use illustrations, conclusions and recommendations for maximum clarity. The benefits of the training will include clear results from technical projects and a reduction in the time wasted by clarifying elements of the report.

Course details

Dates & Locations

There are no upcoming dates for this course. If you would like to be informed when the next dates are added or are interested in having this course run at one of your offices or sites, please get in touch.

Train the trainer

Duration
2 days
Members
£595 +VAT
Non Members
£695 +VAT

This two-day practical course will benefit individuals who need to design and deliver interactive workplace training sessions to groups of learners. It is aimed at managers, department heads, supervisors, team leaders and trainers. It will also be useful to those who are responsible for delivering theoretical information and support to groups of people and wish to encourage participation in these training sessions. Numbers are kept low to enable delegates to practice their skills and work on their specific challenges.

Course details

Dates & Locations

17-18 July 2017
EEF Sheffield office
Sheffield
Book

30-31 August 2017
EEF Warrington office
Warrington
Book

24-25 October 2017
EEF Gateshead office
Gateshead
Book

14-15 November 2017
EEF Cambridge office
Cambridge
Book

22-23 November 2017
EEF Warrington office
Warrington
Book

If we don’t have a suitable date, register your interest and we'll let you know as soon as new dates and locations are added.

Trainer techniques

Duration
half a day

This half-day course provide trainers with additional skills to improve their delivery.

Course details

Dates & Locations

There are no upcoming dates for this course. If you would like to be informed when the next dates are added or are interested in having this course run at one of your offices or sites, please get in touch.