Essential HR management skills

Keys
Duration
2 days
Members
£495 +VAT
Non Members
£590 +VAT

Training is tailored to your needs and delivered at your location or ours by EEF’s highly experienced HR and employment law specialists, with a wealth of experience of legislation and best practice.

This 2 day course is designed to provide managers with knowledge and skill in essential key HR areas from, the beginning of the employment relationship (i.e. Recruitment) to ending that relationship when it is necessary to do so (by reason of misconduct, poor performance or due to absence). It will empower managers and team leaders to confidently handle HR issues themselves but also recognise when they should be escalated within the business.

Download the full course description pdf here.

Discover our training centres

Course content

Recruitment and Selection

  • The legal framework
  • recruitment sources
  • sifting applications
  • prohibited questions
  • competency based interviewing
  • questioning techniques

 

The importance of Dignity and Respect in the Workplace

  • The Equality Act
  • protected characteristics
  • how discrimination occurs and remedies
  • Harassment, bullying and ‘banter’

 

Communication Skills

  • Getting the message across
  • importance of body language
  • key issues when using email/telephone communications

 

Unfair Dismissal framework

  • What is fair and what procedures to follow

 

Discipline 

  • Informal and formal approaches
  • suspension
  • employee rights
  • investigations
  • witness statements
  • handling disciplinary hearings and appeal

 

Grievance 

  • What is a grievance?
  • informal and formal approaches to resolution
  • how to conduct a formal hearing
  • investigating grievances
  • possible outcomes

 

Performance Management

  • Measuring performance
  • the ‘performance gap’
  • providing negative feedback in a positive way
  • importance of examples and documentation

 

Absence Management

  • Costs of absence
  • how to manage both long and short term absences
  • return to work interviews
  • importance of medical reports and making them effective


Benfits of attending

Upon completion of the course, delegates will be able to;

  • Respond with confidence to day to day issues as they arise in the workplace
  • Make recruitment decisions based upon a fair and objective process
  • Manage complaints of bullying and harassment in the workplace
  • Recognise when their body language is inconsistent with the message they want to get across and rectify accordingly
  • Recognise why procedures are so important when dealing with disciplinary matters and when it is likely to be fair to dismiss an employee
  • Recognise a grievance and how to respond accordingly
  • Measure performance, recognise any ‘performance gap’ and act to close accordingly
  • Manage both short and long term absence effectively and understand the key steps for each
  • Know when to escalate matters and/or seek further assistance


Pre-requisites

There are no pre-requisites for this course.

Assessment

There is no assessment but delegates receive a certificate of attendance.

Online payments are not supported by your browser. Please choose an alternative browser or make payments through the 'Other payment options' on step 3.