Our committed and experienced teams are determined to make your stay at an EEF conference venue comfortable and relaxing, but ultimately extremely productive.
We choose our teams carefully, as much for their attitude as for their experience. We select people who are passionate about providing a good service, who are efficient, organised and who understand the importance of exceptional customer care.
Our meticulous attention to detail and the warm, friendly service you’ll find in all our venues will make your stay a memorable and pleasant one. We hope you’ll want for nothing.
Everyone in the team operates to the following customer service values:
We will create personal and bespoke solutions with the ability to respond to changing circumstances
We will provide you the necessary reassurance through offering reliable and consistent service and support to meet your objectives
We will engage in a professional, positive and friendly manner; building both trust and lasting relationships
We will empower, develop and support our team to proactively meet and even exceed your expectations at all stages of the customer experience.
We will actively canvas your feedback to help us continuously improve and offer you further value.
The reputation of EEF Venues has been built around an ethos of continuous improvement and investment. This has led to the winning of many regional and national awards, some of which are listed below:
Gold winner for Business Tourism in the Visit England awards for Excellence 2015
Best small group 2014 and 2013 in the BDRC continental customer service benchmarking scheme
Best value for money group 2014 and 2013 in the BDRC continental customer service benchmarking scheme
Engineers’ House winner of best venue in the BDRC continental customer service benchmarking scheme
Trip advisor certificate of Excellence 2013/2014 and 2015 for Woodland Grange
Gold award winner for Business Tourism in the 2014 Pride of Warwick awards for Woodland Grange
"It was an absolute pleasure to return to Woodland Grange for our annual conference which saw our team of 95 gather at this superb venue for a lively two-day event. It went extremely well and I have to congratulate the Woodland Grange team on their efficient handling of the entire event, and for making us all feel so welcome and looked after. The food was spot-on and seemingly effortless yet great thought had obviously gone into the menu, which was fresh, seasonal and local. Everything ran smoothly from start to finish, and we couldn’t have asked for a better conference experience."
Ian Girdley, Regional Agricultural Manager, HSBC Agriculture.