A celebration of excellence | EEF

A celebration of excellence

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On Friday 13th March, EEF Venues hosted the annual EEF Customer First Performance Awards at Woodland Grange in Leamington, where EEF staff members and their partners gathered for a champagne and canapé reception, followed by a four-course gala dinner and an awards presentation.

The EEF Customer First initiative operates across EEF’s entire business to ensure consistent levels of customer service excellence. Led by a director-level steering group, which includes David Vaughton, director of venues for EEF Venues, the scheme has ‘Customer First Champions’ at each of EEF’s operations nationwide, each of whom is responsible for communicating initiatives and news throughout all levels of the business.

A major part of the initiative is the awards programme which invites EEF staff to nominate colleagues for their out-standing customer service performance. The steering group chooses three winners each quarter, who go through to the finals.

Caroline Gumble, chief operating officer of EEF, the manufacturers’ association, said:” We received a total of 95 customer service nominations from all EEF locations nationwide.  The quality of nominations was exceptional which made judging the national winners a challenging task. Congratulations to those who were successful in winning a national accolade.” 

The winners were:

External Customer Service Excellence Award: Paula Venn, Woodland Grange

Internal Customer Service Excellence Award: Darren Muxlow (right), Birmingham

Excellent Colleague, Collaborative Working Award: The Holiday Pay Team

Venues’ stars of 2014: Matthew Parsons, Simon Widgery and Simon Spencer

EEF’s Highest Training & Consultancy Income Generator 2014: Garry Platt, Sheffield

Lead referral ‘Winner of Winners’: Caroline Clarke, Bristol

Customer First Star of 2014: Isabel Graham, Sheffield

Long Service Award 2014: Rhonda Nisbett, Birmingham

Overall Customer Service Excellence award: Darren Muxlow


External Customer Service Excellence Award: Paula Venn


Venues’ stars of 2014: Matthew Parsons


Simon Widgery


Simon Spencer



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