On Friday 13th March, EEF Venues hosted the annual EEF Customer First Performance Awards at Woodland Grange in Leamington, where EEF staff members and their partners gathered for a champagne and canapé reception, followed by a four-course gala dinner and an awards presentation.
The EEF Customer First initiative operates across EEF’s entire business to ensure consistent levels of customer service excellence. Led by a director-level steering group, which includes David Vaughton, director of venues for EEF Venues, the scheme has ‘Customer First Champions’ at each of EEF’s operations nationwide, each of whom is responsible for communicating initiatives and news throughout all levels of the business.
A major part of the initiative is the awards programme which invites EEF staff to nominate colleagues for their out-standing customer service performance. The steering group chooses three winners each quarter, who go through to the finals.
Caroline Gumble, chief operating officer of EEF, the manufacturers’ association, said:” We received a total of 95 customer service nominations from all EEF locations nationwide. The quality of nominations was exceptional which made judging the national winners a challenging task. Congratulations to those who were successful in winning a national accolade.”
The winners were:
External Customer Service Excellence Award: Paula Venn, Woodland Grange
Internal Customer Service Excellence Award: Darren Muxlow (right), Birmingham
Excellent Colleague, Collaborative Working Award: The Holiday Pay Team
Venues’ stars of 2014: Matthew Parsons, Simon Widgery and Simon Spencer
EEF’s Highest Training & Consultancy Income Generator 2014: Garry Platt, Sheffield
Lead referral ‘Winner of Winners’: Caroline Clarke, Bristol
Customer First Star of 2014: Isabel Graham, Sheffield
Long Service Award 2014: Rhonda Nisbett, Birmingham
Overall Customer Service Excellence award: Darren Muxlow
External Customer Service Excellence Award: Paula Venn
Venues’ stars of 2014: Matthew Parsons