Silvia Furuglyasova joined Broadway House eight months ago as conference and events co-ordinator. Since then, she has been kept on her toes at this busy London Conference venue
, where her role involves actively building and maintaining exceptional client relationships to ensure happy and loyal clients.
As well as proactively pursuing sales and promoting packages, her job requires a huge amount of client liaison, as Silvia explained: ”The most important aspect of my job is nurturing relationships so that people not only book, but that they return.”
With Silvia’s hotel background, she is well aware of the importance of great customer service.
“Every client is different but expectations are always high so we do our utmost to ensure that they are happy and satisfied,” she said.
Before joining Broadway House last June, Silvia worked with The Strand Palace, London, for five years, starting out as a receptionist before becoming an event coordinator with the four star hotel. Before that, she was receptionist at The Thistle Hotel, Hyde Park.
“What I love about working for EEF Venues at Broadway House is the personal and caring approach to staff,” said Silvia. “We all feel valued and our opinion matters, and that is so important as it ensures a motivated and inspired team who will always go that extra mile to secure customer satisfaction.”