EEF exceeds UK customer satisfaction index 5 years running | EEF

EEF outperforms UK customer satisfaction index five years running

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EEF, the manufacturers’ organisation - the parent group behind EEF Venues -has received a top accolade for its customer service for the fifth consecutive year.
According to the UK Institute for Customer Service Satisfaction Index (UKCSI), EEF achieved a score of 88.2 (out of 100) in the Institute’s independent survey of over 10,000 customers. 

The score, which provides a national measure of UK customer satisfaction at a national, sector and organisational level across 13 sectors and against twenty key customer priorities, is a full 10.4 points higher than the 77.8 points achieved across the overall UKCSI benchmark. 

Customers rated EEF very highly for its work across a number of dimensions in the benchmark including reputation of the organisation, service quality and reliability, speed of service delivery, competence and helpfulness and friendliness of staff.

David Vaughton, managing director of EEF Venues, said: “External recognition like this illustrates the consistency of the highest standards across the EEF’s portfolio of business divisions, encompassing business consultancy, training, membership services in addition to commercial conferencing.”
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