The only industry awards programme based entirely on the voice of the customer, the results are based on responses from event planners throughout 2016.
Martyn Bowen, venue manager at Engineers’ House, and his team look after thousands of delegates each year at the historic venue where on-going investments include super high speed broadband, air conditioning and on-site parking.
He said: “To have gained the number one position for three years running shows the consistency of our standards and our absolute commitment to making our customers feel welcome.
“Attending a meeting or a conference these days is far more than the business in hand; it’s about the ambience, the quality of the food and how delegates feel and interact. Everything we do is focussed on our guests so feedback is critical to our success. We listen, we learn and we act. We are absolutely over the moon that our customers have taken the time and trouble to give such positive feedback about their experience at Engineers’ House.”
The group behind the venue, EEF Venues, has also been named No.1 Small Group and Best Value for Money Group in the same awards programme for the fourth consecutive year.
EEF Venues was ranked as top group at almost every step of the customer journey, from pre-event communications and understanding customers’ priorities to meeting and greeting, technical facilities and support.
Engineers’ House and its sister venues, Broadway House (London) and Woodland Grange (Warwickshire) also gained VenueVerdict Gold Standard Accreditation.
Gold is only given to those properties recording a twelve-month Net Promoter Score of +70 or higher from 40 or more respondees over a twelve month period. EEF Venues achieved a Net Promoter Score of 86.8 across its three venues
David Vaughton, director of venues for EEF Venues, said: “Having achieved consolidated 32% growth across the group over the last three years, there is no doubt that customer satisfaction is having a major impact on our business performance.
“Business delegates have increasingly high expectations so we are constantly seeking new ways to improve the overall experience for them. The quality of our food, our technology, and facilities and how we look after our customers are all vital elements that continue to impact on our success and reputation.”