Recruitment: Conference Coordinator

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An exciting opportunity has arisen to join our award-winning Venues Team as a Conference & Events Coordinator, based at our flagship venue Woodland Grange, in Leamington Spa, Warwickshire.

In this role, you will be working in event planning, coordination, administration and upselling; providing exceptional service to our clients and assisting our Conference Office Manager in achieving team revenue targets, through converting incoming enquiries to confirmed bookings.

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We are looking for someone who is passionate about providing exceptional customer service, who is well organized, can work to deadlines and who is looking to develop a career within the hospitality sector.

Woodland Grange is a beautiful 4-star conference venue, with 114 bedrooms and 26 meeting rooms. It is full of character, with state-of-the-art facilities, picturesque grounds and a convenient, central location. It is one of only fourteen conference venues in the UK to have achieved the Accredited in Meetings (AIM) Gold Award and is a Conference Centre of Excellence, the highest measure of quality within the conference venue sector.

Your role and responsibilities:

  • Liaise with clients regarding their event bookings, ensuring all their requirements are captured in advance of the event.
  • Coordinating events; confirming rooms, accommodation, equipment hire, table plans, décor, catering and dinners etc.
  • Receive clients for show round visits.
  • Take telephone sales enquiries and convert into bookings by generating proposals and following up with clients
  • Track provisional bookings and enquiries and follow-up as appropriate
  • Assist the Conference Office Manager in the achievement of monthly sales revenue targets.
  • Undertake telephone activity post events, as well as regular customer relationship management activity.
  • Effective diary management, ensuring that conference rooms are sold at optimum capacity
  • Offer general administration and sales related support to the Conference Office Manager.
  • Prepare pro-forma invoices for the finance team to then issue to clients
  • To work efficiently with the broader venues team.

The successful candidate will be/have:

  • Excellent customer service and communication skills
  • Experience within the hospitality industry, or in a face to face customer service or events related role
  • Experience of using Kinetics would be an advantage but is not essential.
  • Self-motivated with a keen desire to progress and develop in the events and hospitality sector
  • Professionally presented, reflecting the Company’s corporate image
  • Passionate, energetic, confident, with exceptional people skills

Benefits & additional information:

  • Standard working hours are 9am to 5pm Mon-Fri, however client meetings may occasionally need to take place outside of these hours
  • Progression and development opportunities
  • Pension with up to 8% matched contribution
  • Private health cover

EEF require all job applicants to share our company-wide commitment to putting the Customer First.

 Contact Polly on ‚Äč07711 761301 or email pdillon@eef.org.uk



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