Managing the Disciplinary and Grievance Process

This CPD accredited course is aimed at Managers and Supervisors who will be expected to investigate and undertake disciplinary and grievance meetings and will provide the necessary knowledge and skills needed to manage discipline and grievance cases effectively.

Delegates will be updated on the law and its importance during disciplinary matters, the difference between ‘misconduct’ and ‘gross misconduct’ and how to act ‘reasonably’. They will also learn how to carry out a formal disciplinary hearing and the importance of a sound investigation and the role and importance of the appeal process.

Delegates will learn what constitutes a grievance, understanding why they are submitted and how to effectively manage the informal and formal grievance process from start to finish. They will also develop the essential skills required to ensure that things do not go wrong and learn what an appropriate remedy or resolution looks like.